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Privacy Policy

Effective as of 2025

Your privacy is important to us. This policy explains how The Sculpté™ collects, uses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

  • Your name, email address, phone number, and booking details.
  • Health and skin information you voluntarily share to help us customise treatments.
  • Payment information for secure transaction processing.
  • Website usage data via cookies, enquiry forms, or analytics tools.

2. How We Use Your Information

We use your information to:

  • Manage appointments and communicate with you.
  • Provide personalised treatment plans and product recommendations.
  • Send booking reminders, follow up care guidance, or special offers if you opt in.
  • Maintain records for professional and legal purposes.

3. How We Store and Protect It

  • All digital records are kept on secure, password protected systems.
  • We use trusted third party providers such as booking software and payment platforms that comply with Australian privacy standards.
  • Access to your data is restricted to authorised staff only.
  • We do not store credit card details after payment is processed.

4. Sharing of Information

We never sell or rent your personal data. We only share information with:

  • Our secure software providers for booking, payments, and marketing.
  • Regulatory bodies if required by law or to protect your safety.

5. Cookies & Analytics

Our website may use cookies or analytics to improve user experience. You can disable cookies in your browser settings without affecting access to our content.

6. Access & Corrections

You may request access to your personal information or ask for corrections at any time by emailing hello@thesculpte.com. We will respond within a reasonable timeframe and assist with any concerns.

7. Marketing Communications

You may opt out of marketing emails or texts at any time by clicking “unsubscribe” or contacting us directly.

8. Cancellations & Rescheduling

We understand that unexpected things can happen, but last-minute changes impact our schedule and other clients.

  • A minimum of 48 hours’ notice is required to reschedule or cancel.
  • Cancellations made within 48 hours will forfeit 50% of the deposit or treatment fee (whichever is greater).
  • No-shows are charged 100% of the deposit or treatment price.
  • Appointments changed within 24 hours of the scheduled booking time will incur a Late Reschedule Fee of $99.
  • If a gift voucher was used as the deposit, it will be forfeited in full for late cancellations or no-shows.
  • Deposits are fully transferable if 48 hours’ notice is provided or refundable only if The Sculpté™ must cancel the appointment.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practice or legal requirements. The latest version will always be available on our website.

10. Contact Us

If you have questions about privacy or wish to make a complaint, please contact:
The Sculpté™
hello@thesculpte.com
Shop 6, 11 Elkhorn Ave, Surfers Paradise QLD 4217
+61 494 305 864

If you believe we have not handled your data properly, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.