Returns & Refund Policy

Effective as of 2025

At The Sculpté™, our treatments and products are professionally prescribed to support your long-term skin health. This policy outlines your rights and our responsibilities under the Australian Consumer Law (ACL).

1. Product Purchases

• All DMK products are prescribed following professional consultation.
• For hygiene and safety reasons, we cannot accept returns or exchanges once a product has left the clinic.
• Refunds are not offered for change of mind.
• Mild reactions such as dryness, tingling, or temporary sensitivity can occur during skin revision and are not faults.
• If a product is faulty, damaged, or incorrectly supplied, please notify us within 7 days of receipt. We may request photos or return of the product for assessment.
• Once confirmed faulty, you are entitled to a replacement, exchange, or refund in line with the ACL.

Australian Consumer Law Notice: Our goods and services come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and to compensation for any reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

2. Prepaid Treatments & Vouchers

• All prepaid treatments, packages, and home prescriptive programs are non-refundable once purchased.
• Credits may be transferred to another treatment or person with at least 48 hours’ notice.
• Failure to disclose allergies, medications, or medical conditions that make a treatment unsafe will result in forfeiture of the session.
• If The Sculpté™ must cancel a session due to therapist or equipment unavailability, we will reschedule or refund accordingly.

3. Cancellations & No-Shows

• 48 hours’ notice is required for any reschedule.
• Cancellations within 24 hours or no-shows may incur the full treatment fee.
• We understand emergencies happen, so please contact us promptly and we will assist fairly.

4. Online Orders

• We ship Australia-wide using tracked delivery.
• Please allow 3–7 business days depending on location.
• Title and risk transfer to you once the parcel is delivered to your nominated address.

5. How to Report a Faulty or Damaged Product

1. Email hello@thesculpte.com within 7 days of receipt.
2. Include your full name, order number, and clear photos of the item and packaging.
3. We will assess your claim and advise whether to return the product for inspection.
4. If a fault is confirmed, we will issue a replacement, store credit, or refund to your original payment method.

6. Change of Mind

Due to hygiene and prescription standards, we cannot offer refunds or returns for change of mind.

7. Contact Us

The Sculpté™
hello@thesculpte.com
Shop 6, 11 Elkhorn Ave, Surfers Paradise QLD 4217
+61 494 305 864

This policy should be read in conjunction with our Terms & Conditions.